Refund / Exchange / Warranty Information

Refund/Exchange Policy 
Return Authorization must be obtained prior to the return of any merchandise by calling 800-960-4287 or emailing sales@ozarksav.com within 30 days of purchase date.  We will contact you with a return Merchandise Authorization Number (RMA#) and the address the the item will be shipped to.  Freight damage must be reported immediately see below.

A 20% restocking fee (25% on wood products, custom items and rigid rear projections screens from Da-Lite) will apply to merchandise returned.

NOTE: Refunds sent with no RMA number, or mailed to the manufacturer will be returned to sender.

Order Cancellation Policy
Please submit any cancellation via email to sales@ozarksav.com, or call on our business phone at 800-960-4287.

Email cancellations must contain the following: First name, last name or Company Name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was not shipped out, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping plus a 20% restocking fee.

Freight Damage Policy 

Obvious Freight Damage
If you receive a shipment from an order that you placed with us with obvious freight damage you can refuse it or make a note when you sign for it with the carrier.  Inform us immediately so we can order a replacement if necessary.  We will charge you for the replacement at the originally quoted price and credit you upon the return of the original.  The damaged product must be held at the original shipping address and in its original packaging.

Concealed Freight Damage
If you accept a shipment, its your responsibility to open it immediately and report any concealed freight damage to the delivering carrier and us.  We will work with the manufacturer to assist you in getting a replacement unit shipped out to you.  We will charge you for the replacement at the originally quoted price and credit you upon the return of the original for whatever credit we can provide.  If you fail to report concealed freight damage to the carrier or us immediately, neither neither you or we have any recourse.
 

Warranty Policy
Shipping Costs
Customer assumes all costs in shipping, and in some cases the cost of shipping back to the customer will not be paid by the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure
We suggest you contact us to determine whether the item is indeed defective before shipping. We will then call the manufacturer and get an Return Merchandise Authorization Number (RMA#) for you.  When we receive the RMA# from the manufacturer we will contact you with this information and the address the manufacturer wants the item shipped to.  Anchor Audio has a 6 year warranty on their sound systems and can track the warranty through the serial number. Please have this number available when calling.  If you purchased the item from us and need a copy of the invoice for warranty purposes we can provide that for you.

Anchor Audio Warranty  
Anchor Audio products are warranted to be free from defects in materials and workmanship for the period of SIX (6) YEARS from the date of original purchase unless listed below:

The following shall be warranted for a TWO (2) YEAR period:

• Batteries in the Beacon, Liberty, MegaVox Pro, Explorer Pro, and Ensign Pro.
• PortaCom and PortaCom Pro headsets and belt packs.
• Assistive Listening and Tour Guide Systems
• Built-in CD players.
• Handheld microphones and belt pack transmitters.

All Anchor Audio warranties are subject to the following conditions:

• The product must have been purchased from an authorized Anchor Audio Dealer or representative
• Anchor Audio must perform or authorize all warranty services or warranty is void.
• This warranty does not cover any product that has been subject to negligence use, connection to improper power source, misuse, or operated beyond its specifications and limits.
• Warranty shall not apply to batteries (other than those listed above), exterior finish, AC power cords, bulbs, or any other failings due to normal wear.
• Warranty is void when equipment is subjected to adverse temperature, humidity, moisture, or any condition not considered normal environmental conditions.
• This warranty excludes all damages or defects caused by shipping, transporting, or incorrectly packing for shipment.

Da-Lite Warranty
Da-Lite Screen Company, Inc. provides a limited one year warranty on all its products.

Draper Warranty
All products from Draper are warranted for one year against defects in materials and workmanship, with these exceptions: V Screen has a 5-year warranty and Cinescreen has a 10-year warranty.